BCOBS 2A Optional additional products BCOBS 2A.one Restriction on internet marketing or delivering an optional item for which a charge is payable
Review customer template letters and scripts to ensure clarity and fairness less than The buyer Responsibility.
Set in position units and processes that help the delivery of excellent customer support, together with methods to notice and retrieve information regarding a shopper’s desires.
The FCA views very poor individual conduct – Specially where tolerated by a company – as being a critical indicator of weak tradition, bad governance, and elevated hazard. Firms ought to assume increased regulatory scrutiny in this area as the 2026 implementation day techniques.
The “person” in receipt with the unwelcome perform is not really restricted to direct colleagues but could also consist of other team users or staff that happen to be supplying providers into the organization.
The FCA confirms that the anti-greenwashing rule captures any references on the sustainability features of the business’s financial services and products. The rule applies every time a organization:
The rules introduce A 3-action framework for companies to evaluate and remediate income obtain deficiencies in neighborhood spots:
Another area of opportunity worry for firms is reliance on third-social gathering knowledge when substantiating sustainable claims. The FCA suggests that corporations should really take into account the "appropriateness" of counting on 3rd-get together knowledge.
Consider the prospective positive and damaging impacts of the product or service on susceptible consumers. Design and style services in order to avoid potential destructive impacts.
Underneath Step one, companies should really take into account factors such as the desire for and ability of present expert services, and the journey time and value to choices in a defined neighborhood location.
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Declined to introduce rigid “declassification durations”, retaining overall flexibility but encouraging documentation of prompt reviews article tenure.
FG twenty five/three underscores the FCA’s commitment to a proportional, danger-centered approach to AML controls that treats domestic PEPs rather while keeping sturdy defences from illicit finance.
The FCA has launched a completely new rule, COCON one.one.7FR, to clarify that major particular misconduct (whether or not it pertains to a secured characteristic under the Equality Act 2010) can represent a regulatory breach. Whilst The brand new rule will use to misconduct amongst colleagues inside the place of work, other forms of misconduct (such as mistreatment of clients or small business this website contacts) could now fall inside scope underneath present policies.